You may ask Agertek to delete the personal data associated with your Agertek account or interaction. To begin, send an email to info@agertek.com.br. Agertek will review the request and, subject to identity verification and limited legal exceptions, delete or irreversibly anonymize the personal data it controls.
1. Send your request by email
Send your request from the email address associated with your account or business relationship whenever possible. Use the subject line “Data Deletion Request — Agertek.” In the message, identify the account or organisation concerned and tell us whether your request relates to the Agertek website, TechLib, the Android application, the TDS portal, or another Agertek interaction.
Start your deletion request
Recommended subject: Data Deletion Request — Agertek
For your protection, do not include passwords, authentication codes, payment-card numbers, or other unnecessary sensitive information in the email. Agertek may ask for additional information only when reasonably necessary to verify that the requester is the data subject or an authorised representative.
2. What happens after you send the email
| Step | What Agertek does |
|---|---|
| 1. Acknowledge | Agertek records the request and communicates through the email channel you used, where practicable. |
| 2. Verify | Agertek may verify your identity or authority before disclosing or deleting information, to prevent someone else from deleting your account or accessing your data. |
| 3. Coordinate | Agertek coordinates with Maytek CO, its technology provider, and relevant infrastructure providers when technical deletion is required in the application, portal, authentication system, storage, backups, or support systems. |
| 4. Delete or anonymize | Agertek deletes or irreversibly anonymizes the personal data within the scope of the request, subject to the limited exceptions described below. |
| 5. Confirm | Agertek sends a completion notice or explains any data that must be retained and the legal or security reason for retaining it. |
Agertek will handle the request without undue delay and within the period required by applicable law. The time needed may depend on identity verification, the number of systems involved, backup cycles, legal holds, and whether the request concerns Agertek-controlled data or information held independently by another organisation.
3. What deletion covers
When the request is approved, Agertek will seek to delete or irreversibly anonymize personal data that it controls and that is associated with the requester. This may include account profile information, contact details, access records, user preferences, support correspondence, and personal information contained in documents submitted by the requester, where deletion is technically and legally appropriate.
Deletion of a user account may also revoke access to TechLib, the Android application, the TDS portal, and any Agertek content made available through that account. Deletion does not undo a commercial transaction, cancel a contract, retract a message already delivered to another party, or remove information that another organisation independently controls.
Maytek CO acts as Agertek’s technology provider for the relevant application, portal, hosting coordination, authentication integration, maintenance, and technical support. Maytek will assist Agertek with deletion of Agertek-controlled personal data within the agreed technical scope. Maytek does not control Agertek’s product records, customer and supplier relationships, commercial documents, or business decisions.
4. Limited retention exceptions
Agertek’s commitment is to delete or anonymize the personal data it controls upon a valid request. However, some information may need to be retained for a limited period when retention is genuinely necessary to comply with a legal, tax, accounting, regulatory, or court obligation; establish, exercise, or defend legal claims; detect or investigate fraud, abuse, or security incidents; preserve evidence under a legal hold; complete a transaction; or protect another person’s rights.
When an exception applies, Agertek will restrict the retained information to what is necessary, protect it from routine use, and delete or anonymize it when the reason for retention ends. Agertek will explain the relevant limitation in its response where applicable law permits it to do so.
Deleting your account is intended to remove your personal data from active Agertek systems. It does not require Agertek to destroy records that the law requires it to keep or that are reasonably necessary to protect legal rights and security.
5. Contact and related policy
For all data-deletion requests, use info@agertek.com.br. Please do not send passwords or authentication codes. If you have a separate product, quotation, shipment, or commercial question, contact Agertek through contact@agertek.com.
For the broader explanation of personal-data handling, providers, security, retention, and rights, read the Agertek Privacy Policy. The service rules are available in the Agertek Terms of Service.